"app wasn't purchased" but I purchased it!

Two days ago, I replaced my WP7 device with a WP8 device (Lumia 925).
I have been able to reinstall most of my apps from the store to the new phone, but there is one app ("Calc Pro") which, when I press "reinstall," the message is replaced with "app wasn't
purchased."

I did indeed purchase this app, on 12/24/10.
What do I need to do the reinstall this app without buying it again?

thanks

Keith

Keys to the Problem "app wasn't purchased" but I purchased it!


Hi kmmcdonald,
Thanks for the forum entry.

If i understand the issue correctly, you are not able to reinstall an purchase application.
You have the following options:
 


if the application was purchased then if you select purchase it should tell you already purchased.
If the application was a free purchase and now it cost money then that is the issue you need to purchase.
the application provide has the application only for purchase available.
If you have purchased and you got charged again the contact the chat support.

They will review the circumstances and handle accordantly.
 
 
 
You can find the chat support in additional support.

Best Regards,
Vasile M.


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